Refund & Cancellation Policy

This policy explains when you are entitled to a refund from SkyBox Couriers Limited, how to request one, how long it takes, and how to cancel or reschedule a delivery. It forms part of our Terms & Conditions and applies to every payment made on this website. All charges are billed, and all refunds are issued, in Jamaican Dollars (JMD).

1. When You Are Entitled to a Refund

You may request a refund of charges paid to us where:

• Your package is lost or damaged while in our care.
• You were billed in error, charged twice for the same shipment, or charged an amount that does not match the order summary shown to you before payment.
• A card transaction was authorised but the corresponding service was never provided.

Compensation for a lost or damaged package is limited to the declared value of the shipment or our standard coverage limits, whichever is lower, as set out in section 5 of our Terms & Conditions.

2. How to Request a Refund

• Contact us at shipit@skyboxja.com or (658) 220-SHIP (7447) within 30 days of the transaction.
• Quote the tracking number of the package and the transaction reference printed on the receipt emailed to you after payment.
• For a damaged package, include photographs of the item and its packaging taken on receipt.
• We acknowledge every request within 2 business days and tell you in writing whether it is approved, declined, or needs more information — and why.

3. Refund Timelines and Method

• Refunds are returned to the original payment method used for the transaction. Card payments are refunded to the same card; Lynk payments are refunded to the same Lynk account.
• Approved refunds are processed by us within 5 business days of approval.
• Depending on your card issuer, funds may take a further 5–10 business days to appear on your statement. That period is controlled by your bank, not by us.
• Where the original payment method is no longer available, we will agree an alternative with you or issue the value as account credit at your option.
• We do not charge a fee to process a refund.

4. What Is Not Refundable

• Customs duties, GCT and other statutory charges collected on your behalf and already remitted to the Jamaica Customs Agency. These must be reclaimed from the relevant authority.
• Clearance, duty and handling charges already incurred once a package has been cleared through customs. The delivery portion of the charge remains refundable.
• Account credits, which are not redeemable for cash but remain available against future shipments and do not expire.
• Charges for a delivery that was completed as scheduled and accepted at the delivery address.
• Costs arising from inaccurate or incomplete address or contact details supplied by you.

5. Cancelling a Delivery

• A scheduled delivery may be cancelled or rescheduled free of charge up to 24 hours before the scheduled delivery date, from your dashboard or by contacting customer support.
• Cancellations made after a courier has been despatched may attract the delivery fee for that trip.
• We may cancel a shipment that contains prohibited or restricted items. Where we do, charges for services not yet performed are refunded to you.

6. Undelivered and Returned Packages

• We make two delivery attempts. If no one is available to receive the package, it is returned to our office for collection and a further delivery may attract an additional delivery fee.
• Where a package cannot be delivered because of an error on our part, the delivery charge is refunded in full or the delivery is rescheduled at no cost, at your option.
• Packages left uncollected are handled in accordance with Jamaican customs and warehousing regulations, as described in our Terms & Conditions.

7. Disputes and Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved faster directly than through a card dispute. If you are not satisfied with our decision, you retain every right you have under your card issuer's dispute process and under Jamaican consumer protection law. Nothing in this policy limits those rights.

8. Contact Us

For any refund or cancellation request, or any question about this policy, contact: