1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a shipment, or contact us for support. This includes:

• Personal information (name, email address, phone number, trn)
• Shipping addresses (sender and recipient information)
• Payment information (processed securely through third-party providers)
• Package details and tracking preferences
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• Communication records with our support team

2. How We Use Your Information

We use the information we collect to:

• Process and manage your shipments
• Provide customer support and respond to inquiries
• Send service updates and notifications
• Improve our services and user experience
• Comply with legal obligations and prevent fraud
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information in the following circumstances:

• With delivery partners and carriers to fulfill shipments
• With payment processors to handle transactions
• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for 7 years for legal and tax purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information
• Restriction of processing in certain circumstances
• Data portability
• Objection to processing for marketing purposes

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it promptly.

10. International Transfers

As an international courier service, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: